Easy Returns:
We hope that you are happy with your purchases, however if for any reason you would like to exchange or return your items you can do so as long as they are in original condition.

Our 'No Quibble Return Guarantee' means we are committed to ensuring you get the best possible quality every time you purchase from us.

We will be happy to exchange items or issue a refund. Customers must return items for a refund or exchange within 14 days.

Please provide us with your details when returning a parcel either by including a copy of your invoice or write your details on paper and include this with your return parcel:

Order number (this can be found on the top of your invoice)
Name
Address
Email Address
Your Requirements - i.e. refund or exchange

Please help us to make improvements to our service by telling us why you are returning the goods, i.e. wrong color, wrong size.

Returns period:
Our returns period is 14 days from when you receive the goods, and any returned items must be received by us within this time.

Returns Address:
Inshade Ltd
Unit 6
72 Bradegate Street
Leicester
LE4 0AW
England

(Please ensure when sending goods back that a traceable method is used in case of loss as we are unable to process returns unless we have received them)

Refunds:
If you have requested a refund, or replacements of a lower value than the returned goods, any refund due will be credited back to the card used to pay for the original order. We will let you know as soon as the refund has been processed. Delivery costs paid for on the order will also be refunded. The cost of returning the goods are at the customers own expense.

If you have any further queries then do not hesitate to contact us on sales@thermalsdirect.co.uk

Delivery Times and Delivery Charges